Web Site Policies
We want you to know that the information you send us is held in strict confidence and that when you give us your e-mail address we do not share our email lists with third parties for marketing purposes. We use your email addresses to communicate with you regarding your orders, other matters regarding transactions between us, and for newsletters regarding special sales, new work we have made, and free jewelry drawings that you may have signed up to receive. All credit card purchases made on maryannarcher.com are processed using Authorize.net’s industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
Please note that our entire inventory is hand made and it requires time in the making. Many of our pieces are limited edition items and, if in stock, these items will be shipped 1-3 days after recieving your order. Those pieces not in stock may require 2-3 weeks.
We currently have a gift registry in our store for the purpose of gift giving. It has been our experience that this system works as it helps the person giving as well as the one recieving. We are working to have this service available to you on our website and hope to have it completed shortly. In the meantime, be certain when in our store to inquire about it, to fill out the form and have your personal ring sizes and wishes recorded.
We offer boxed and gift wrapped gift certificates in any amount you desire and we will ship to your specified location. We are currently working to make this service available to you directly on our website, but until that time, please call the store with your gift certificate order.
We will be offering a gift wrapping option, at no charge to you, when you are in the checking out part of the process. It is not completed as yet, so if that is your need today, please call to let us know that you want this service.
Gift recipients are entitled to a nonrefundable merchandise credit. Please carefully follow the rules for all return merchandise and be certain to include not only your personal information for future mailing, but the name of the person who gifted you so that you will be guaranteed the correct credit amount originally purchased for you.
Because custom orders can have many variables, there is no set completion date, however, most are normally completed within a 3-4 week period. If placed during our busy summer season, June 1- September 1, it could take longer. Because we include the customer along the way in the making of the custom piece, and in the final design decision, all custom orders are non returnable and non refundable for any reason.
We do 95% of all repairs in store in our Harbor Springs location, with the exception of those requiring laser technology which we send to a reputable repair shop. Please note that for these jobs, you will be charged for any shipping to and from the repair shop. Please call for our store for repair needs, options and job estimates.
When browsing our ring collection, you will notice we have included the rings size. For most rings, we are able to resize them, within a reasonable number of sizes up or down. This procedure is at no cost to you when purchasing a ring from us.
Mary Ann Archer Inc. dba www.equestrain-horsejewelry.com, collects 6% sales tax for all Michigan residents.
Mary Ann Archer offers a one year warranty against all defects in materials and workmanship. Accidents can happen and often we are unaware of the occurance until after the fact. Its wise to take preventative steps in protecting your jewelry investment. We do not cover damage caused by normal wear, neglect, misuse, or accidents. These include damaged or lost prongs if not checked within six months(we do this for free) from date of purchase, stones that have cracks or have been damaged in some way, gemstone or pearl strands that have been pulled apart by accident or by children, silver jewelry that has lost its antiqe patina because of being cleaned in a potent dipping solution.
PRICING AND PROMOTIONS
Website information and pricing are subject to change due to errors, omissions, or metal market price fluctuations. This includes all silver and gold products.
Articles are accepted for “STORE CREDIT OR EXCHANGE ONLY, if returned in perfect saleable condition within 10 days accompanied by your sales receipt, in the original packaging and with any attached jewelry tags. We DO NOT return money paid to us. For your protection, insure your return in a sturdy package (no envelopes) as we are not responsible for lost or damaged merchandise. Returns may be sent to our store via FED EX, UPS, or USPS, insured or priority mail.
Mary Ann Archer Fine Jewelry Designs
263 E. Main Street
Harbor Springs, MI 49740
TRADEMARKS AND COPYRIGHTS
The names MARY ANN ARCHER, MARY ANN ARCHER DESIGNS, MARY ANN ARCHER FINE JEWELRY DESIGNS, MARY ANN ARCHER LLC, MARYANN ARCHER JEWELRY, as well as the name SWEETHEART CHARMS and EQUESTRIAN-HORSE JEWELRY, are trademarks of Mary Ann Archer INC.
All designs are copyrighted by Mary Ann Archer Inc.
Please note that most items are not necessarily true to size. Some items may appear slightly smaller or larger than actual size due to photography techniques or screen differences. See the size notes by the photograph for accurate item measurement. You can click on the photo several times to enlarge it.